Application Support Team Lead / Customer Success Manager
| Location: | The Hills College:Castle Hill Campus |
| Job type: | Permanent |
| Salary: | $$90,000 - $130,000 + Commission potential |
| Contact name: | Lee Margerum |
| Contact email: | leem@talent-aligned.com.au |
| Job ref: | 92 |
| Published: | about 2 months ago |
Location: The Hills District (Sydney) - On-site
About the Role
This is a hands-on leadership role leading an Application Support team responsible for supporting a bespoke IT platform.
Initially, this role will be very operational, supporting customers directly, setting standards, coaching the team, and embedding strong ownership and accountability across the function. This is not a remote or purely strategic role; on-site presence and leading by example are essential.
Key Responsibilities
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Lead the Application Support team day-to-day
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Remain hands-on with application support when required
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Set clear performance expectations and hold the team accountable
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Coach and develop team members through real, scenario-based training
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Improve support processes, documentation, and knowledge sharing
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Build internal subject-matter expertise across the application within your team
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Partner with senior leadership to uplift team culture and performance
What We’re Looking For
You must have a background in supporting bespoke IT applications.
Generic service desk or purely people-management backgrounds will not be suitable.
You will also bring:
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Proven experience leading or mentoring application support teams
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Strong technical understanding of how bespoke systems operate
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High standards around ownership, follow-through, and customer outcomes
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Ability to create a high performance yet fun & engaged team
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A visible, hands-on leadership style
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Willingness to be on-site and involved day-to-day
Leadership Style
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Lead from the front
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High accountability, high care
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Sets the bar and raises it
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Takes responsibility for outcomes, not excuses
Why Apply
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Opportunity to set your stamp & uplift an application support function
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Strong backing from senior leadership
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Real influence over standards, culture, and performance
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Work on products used by some of the worlds more prestigious brands
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