Tech Support Engineer (Hardware & Software)

Full Time | $90–120k + Super | Sydney (Office + Occasional Field Work)

A fast-growing technology company working with connected devices and advanced monitoring systems is seeking an L2 Technical Support Engineer to join their operations and engineering support team. This role is ideal for someone who enjoys solving real technical problems across both hardware and software, working with IoT-style devices, and supporting end users and internal teams through structured troubleshooting.

This is a hands-on technical role, working across diagnostics, system behaviour, connectivity, firmware, and device performance. You’ll work closely with engineering and product teams and contribute to continuous improvement across tools, systems, and documentation.

What You’ll Be Doing

• Troubleshoot a mix of hardware and software issues across connected devices and platforms

• Manage tickets and issues from intake through to resolution

• Provide clear written and verbal guidance to users experiencing technical issues

• Perform diagnostics, log reviews, device testing and configuration checks

• Escalate unresolved issues to hardware, software or engineering teams

• Conduct occasional field work for device assessments or support

• Maintain accurate documentation, manuals and internal knowledge bases

• Feed insights and patterns back into engineering for product improvement

• Contribute to the development and support of new products and system features

What We’re Looking For

• Experience in technical support, IT support, field engineering or hardware/software troubleshooting

• Strong understanding of electronic hardware, devices, sensors, or similar systems

• Confidence troubleshooting connected systems (firmware, connectivity, mobile devices, cloud platforms, etc.)

• Ability to communicate technical solutions clearly in writing and verbally

• Strong problem-solving mindset and ability to work independently

• Good documentation habits and attention to detail

• Interest in working with IoT technologies and modern monitoring systems

• Background in engineering (mechatronics/electronics) highly desirable but not required

Why This Role is a Great Opportunity

• Work with modern connected-device technology used across real-world environments

• Opportunity to be part of a company scaling rapidly with new products and technology

• Hands-on exposure across hardware, firmware, software, field devices and platform support

• Strong pathway to grow into hardware, software, R&D or product development teams

• Collaborative team that values input at every level

• Career development in a company that encourages learning and experimentation

Salary

$90k–$120k + super, depending on experience. Training provided.

Apply Now

If you enjoy diagnosing and solving technical issues across both hardware and software and want to join a company building innovative connected-device solutions - we’d love to hear from you.